Meet and Greet and terms and conditions
This is a free of charge service with no obligation to use Tails Pet Care. It is an opportunity for us to meet you and your pet(s) to discuss your requirements, answer any questions and ease any anxiety that you may have.
Terms and conditions
1. Booking
1.1. Tails Pet Care will provide a time interval during which visits will occur. If an unforeseen situation arises, the time interval may be adjusted.
1.2. Bank Holiday walks incur a higher cost which is usually double the cost of your normal walk. Prices will be confirmed at time of booking.
1.3. An in-home consultation is required for all new clients.
1.4. All bookings must be made at least 24 hours before service starts
2. Cancellations
2.1. In the event of cancellations that are notified to us 7 days prior to the start of the booking period, all fees will be refunded or held over for subsequent bookings.
2.2. Any bookings that are cancelled between 7 days and 48 hours before the start date of the booking will require 50% payment for services.
2.3. All bookings cancelled within 48 hours will be payable in full.
2.4. If Tails Pet Care, cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 24 hour notice.
3. Aggressive Animals
3.1. Tails Pet Care will not accept aggressive animals.
3.2. The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite another animal.
3.3. Client agrees that on booking services for their dog(s) that they have represented that the dog(s) to have not shown aggression or caused harm, or threatening behaviour to any individual and/or any pet(s), and the client agrees to contact the provider as soon as possible if any of these behavioural changes presents itself or if it has the potential to cause harm to any individual or pet(s).
3.4. Tails Pet Care will not walk unruly or untrained dogs in a group walk.
3.5. If the client’s dog(s) whilst being walked shows aggressive tendencies towards the pet service provider or their family, or should its behaviour become unacceptable or a nuisance beyond reasonable acceptance, tails pet care will carry a muzzle to immediately stop the situation, if behaviour carries on the client agrees that the service is terminated with immediate effect and the pet is to be returned to the location where it was collected.
4. Unforeseen Purchases
4.1. In the event that additional items need to be purchased in the absence of the client – i.e. pet food, litter, cleaning supplies or other necessary items that contribute to the health and wellbeing of your pet, Tails Pet Care will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return.
5. Keys
5.1. Your keys will be kept in a secured lock system and are coded for your protection.
5.2. It is recommended that your keys remain in the pet service provider’s custody for convenience in future use of our service and to confirm services via telephone.
5.3. Tails Pet Care require two copies of keys that are needed to gain entrance.
6. Updates
6.1. Please inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.
7. Privacy Policy
7.1. All of your information will be kept private and confidential.
7.2. Your pet service provider highly respects our clients’ entrusting us with the care of their home and pets.
7.3. All of our records will be stored in compliance with the Data Protection Act 1998.
8. Insurance
8.1. All reasonable care is taken to ensure the integrity and suitability of the care provided.
8.2. The pet service provider has valid public liability insurance, for the peace of mind of its clients.
8.3. The insurance only covers the sitter when working for Tails Pet Care, for the duration of the selected service, and only for services arranged with Tails Pet Care.
8.4. It is the client’s responsibility to ensure that the property, its contents and pets are adequately insured throughout the duration of the assignment.
9. Additional Pet Care Assistance And Other Scheduled Services
9.1. Tails Pet Care does not accept liability for other persons who will be in your home prior to, during or immediately after our services have been rendered.
9.2. Please inform us at the time of consultation of anyone who may have access to your home while you are away. This includes cleaning services, maintenance personnel, friends, family and neighbours.
9.3. It is understood that the client will notify anyone with access to the home that the services of the pet service provider have been engaged.
10. Inclement Weather
10.1. You will entrust the pet service provider to use best judgment in caring for your pet(s) and home at the time of inclement weather. Tails Pet Care will try to carry out your instructions to the best of their ability. However, in cases of extreme weather, we will contact you with alternative arrangements.
11. Medication/Vaccinations/Immunisations
11.1. Tails Pet Care will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.
11.2. Under no circumstances will Tails Pet Care service any pet that has any form of active contagious illness.
11.3. Tails Pet Care will require a copy of a valid vaccination certificate.
11.4. If the pet service provider is bitten or exposed to any disease or ailment received from the clients pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.
12. Pet Waste
12.1. Tails Pet Care will properly dispose of your pet(s) waste. We do request however, that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed of.
13. Collars/Leads
13.1. Please provide secure collars with appropriate tags for all visits. Dogs will be walked on leads unless permission is given by the owner and the disclaimer is signed.
14. Fences and cat flaps
14.1. Tails Pet Care does not accept any responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced area.
14.2. This includes electronic, wood, metal or any other type of fence, or in premises that contains an unlocked cat flap.
15. House Cleanliness
15.1. Tails Pet Care will clean up after your pets to the best of their ability. Please inform them of the designated area for the appropriate cleaning supplies.
15.2. Tails Pet Care is not responsible for carpet/ flooring stains created by your pet(s).
15.3. We request that you provide plastic bags, towels, cleaning products, paper towels and bin bags.
15.4. If there are accidents above and beyond the normal amount anticipated, we will charge a reasonable fee for clean up time.
16. Thermostats
16.1. Please leave your thermostat settings within a normal comfortable range.
16.2. If the house temperature is outside of this range, Tails Pet Care will adjust the thermostat to ensure the health and comfort of your pet(s).
17. Accompanying Visitors
17.1. A sitter may wish to have either a companion or spouse accompany them on an assignment at no additional costs to the client.
17.2. This must be agreed with the client, and the companion/spouse will have been vetted by Tails Pet Care and will be subjected to all necessary checks.
18. Changes to return date
18.1. Tails Pet Care carefully schedules our time to serve you and our other clients, therefore, there are no refunds or credits for early returns or last minute changes to pet care.
18.2. In the event that the client is delayed on return, they must inform Tails Pet Care immediately, and the pet service provider will use its best endeavours to make alternative arrangements for continued cover, even when the original sitter is unable to continue with care following the assignment end date.
19. Payment
19.1. Tails Pet Care accepts cash/BACS.
19.2. Tails Pet Care requires all services to be paid for in advance.
19.3. Where services are required long term, the client may make payment on a weekly basis.
19.4. Where payment is not received in accordance with these terms and conditions of business, Tails Pet Care reserves the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable.
19.5. Late payments of more then 7 days will result is a late payment charge of 10% of the full charge. Unless you have arranged a payment date later then this but if you miss this date the charge will them be added.
20. Liability
20.1. Tails Pet Care shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of it’s obligations in relation to the services, if the delay or failure was due to any cause beyond the Tails Pet Care reasonable control.